Frequently Asked Questions

FAQ - Cavendish Electricals & Services
Local Electrician - 015 3648 3348

Who Do You Carry Out Work For?

Cavendish Electricals & Services Limited carry out electrical and security system work for domestic, commercial and industrial customers. This can range from householders, landlords, shops, letting / estate agents, housing associations, Schools, high street stores including commercial and industrial companies.

What Type Of Work Do You Carry Out?

We carry out full scope of electrical work maintenance and inspection and testing work. We can provide a maintenance service for your property. Our inspection and testing service includes fixed wiring testing of the electrics within properties and appliances can be inspected and tested through our PAT Testing service

Where Do You Cover?

Cavendish Electricals & Services Limited office is based in Kettering, but all our electrical services are available to customers throughout Northamptonshire and beyond. We regularly work in villages, towns and cities throughout Northamptonshire, Leicestershire and Cambridgeshire.

Northampton – North Hampton, Kingsthorpe, Boughton, Abinghton, Bellinge, Blackthorn, Boothvile, Ecton Brook, Great Billing, Headlands, Kingsley Park, Lings, Little Billing, Moulton, Moulton Park, Parklands, Rectory Farm, Round Spinney, South Fields, Spinney Hills, Standerns Barn, Weston Favell, Brackmills, Delapre, East Hunsbury, Far Cotton, Grange Park, Great Houghton, Hardingstone, West Hunsbury, Wootton, Duston, New Duston, St James, Dallington, Spencer, St Crispins, Upton, Brixworth, Cold Ashby, Crick, Earls Barton, Ecton , Guilsborough, Long Buckby Spratton, Sywell, West Haddon, East Haddon, Church Brampton, Chapel Brampton, Blisworth, Bugbrooke, Castle Ashby, Cogenhoe, Dodford, Flore, Gayton, Grafton Regis, Hackleton, Harpole, Harlestone, Hartwell, Horton, Milton Malsor, Nether Heyford, Piddington, Preston Deanery, Quinton, Roade, Rothersthorpe, Stoke Bruerne, Weedon Bec, Yardley Gobion, Yardley Hastings, Wellinborough, Wilby, Wellinborough, Chelveston, Finedon, Great Harrowden, Irthlingborough, Little Harrowden, Raunds, Higham Ferrers, Rushden, Wyminghton, Daventry, Braunston, Greens Norton, Hinton, Morenton Pinkney, Welton, Lower Shuckburgh, Towcester, Abthorpe, Caswell, Greens Norton, Silverstone, Weston , Brackley, Croughton, Farthinghoe, Hinton in the Hedges, Westbury, Turweston, Mixbury, Kettering, Broughton, Desborough, Geddington, Isham, Pytchley, Rothwell, Thorpe Malsor, Thrapston, Hardwick, Burton Latimer, Barton Seagrave, Kettering, Corby, Bulwick, Great Oakley, Little Oakley, Wellnborough, Bozeat, Great Doddington, Irchester, Podington, Wollaston.

Price matching and Customer Discount?

We are one of the few Electrical companies, who offer Competitive Price Matching Service and Discounts, to make sure that we provide not just the best local service but also the best price for our customers. So how does it work? We kindly ask our clients to send us a copy of a recent (no older than 3 month old) quotation received from another local, Registered Electrician (NAPIT, NICEIC, etc) and we will get back to you with the best possible price we can offer for that exact job. Sounds easy? It is.

Normally it will mean an average of 10-15% saving for our customers, depending on the type of project and location.

We pride ourselves on providing a ‘Professional Efficient Service’ and we strive to offer competitive rates whilst providing a quality customer-focused service from the minute you call our company through to job completion.

Do You Offer Free Estimates/Quotations?

On most occasions “Yes” we are happy to provide you with a free estimate or quotation. This may be provided verbally when you call us, or in writing and we may have to visit your premises depending on the type of work required. Depending on the location of your premises and the type of job to be done a charge may apply on some occasions – if this is the case then you will be notified by our job booking team when you contact us.

We receive many calls requesting an estimate for fault finding jobs. We are unable to provide a fixed cost for fault finding work due to the work required to investigate the fault. Our job booking team may suggest that we attend for a short period of time to investigate your fault which will be chargeable and once the agreed time limit is up we will update the client with our findings. We will endeavour to repair the fault within the agreed time limit. We find this is the fairest approach for fault finding work.

How Do I Book A Job?

We are happy to discuss your requirements on 015 3648 3348, or fill out our online form under Contact Us.

How Quickly Can You Attend A Job?

Depending on the nature of the job, will either schedule a suitable time, or for emergencies arrange for an electrician to attend as soon as we can. We try and give specific time slots in which we aim to arrive and our job booking team will always keep you informed. We are nearly always on time but if delayed our job booking team will keep you informed.

Will I Have To Wait In All Day For An Electrician To Attend?

We try to give specific time slots in which we aim to arrive and our job booking team will always keep you informed. We are nearly always on time but if delayed our job booking team will keep you informed. 

Who Is Sent To My Premises To Carry Out The Work?

A qualified electrician (and on occasions apprentices) will arrive on time to undertake electrical work. They will possess the required skills and experience and will be employees (not sub-contractors) of Cavendish Electricals & Services Limited take extra care to screen all applicants prior to employment so you can rest assured that they are proven professionals.

Are Your Electricians Trained?

Yes, our electricians are trained and qualified to current electrical wiring regulations – BS:7671 amendments to 2022 and NAPIT registered. Our electricians regularly attend approved training courses to enhance their skills – these include the standard electrical regulations, and we also arrange for electricians to attend courses specialising in fire alarms, emergency lighting, security alarms, inspection and testing.

Are You Insured?

Yes, we have £5,000,000 Public Liability Insurance and £10,000,000 Employers Liability Insurance.

Is Your Work Guaranteed?

Yes, all work for a period of 12 months from completion, provided that the work is not altered or interfered with in any way (including third party repairs). Materials and components are subject to manufacturer’s warranty.

How Can I Pay My Invoice?

You can pay for your invoice in a number of ways. By BACS, cash or credit/debit cards. Payment terms: Upon receipts of invoice or we offer 14 days for public companies.

Price Changes

In the event of any specific requirements (including without limitation any design, specification, ordered quantity, shipment dates/changes) representing a price increase, or in the event of changes in market conditions which impact costs, Buyer will be notified and afforded an opportunity to confirm within 3 business days from Seller’s notice. In the event that Buyer does neither confirm nor object in writing within 3 business days from Seller’s notice, the price increase is deemed accepted by Buyer.


Some of our services – eg Fixed Wiring Testing, Pat Testing and Emergency Lighting Testing requires us to produce electrical reports and/or certificates on completion of the work. These documents will be forwarded to you by post or email after the work is completed and paid for (see below for new policy).

Please Note – As from 28th May 2021 we have introduced a new policy regarding electrical reports/certificates. If the work/testing we do for you requires a report/certificate to be produced then these documents will only be forwarded to you when we have received cleared funds/payment for the work carried out. Unfortunately incidents of customers receiving reports/certificates and then not paying for the work has resulted in us introducing this new policy. Speak to our job booking team if you require anymore info on this new policy.

You should ensure that you receive and keep the paperwork for all completed electrical installation work and periodic inspection and testing. All certificates and reports should include schedules of inspections and test results.

The type of certification or report you receive depends on the extent and type of electrical installation work, or inspection and testing, that you have had carried out.

Electrical certification for new installations, alterations or additions:

Electrical Installation Certificates (EICs) and Minor Electrical Installation Works Certificates (MEIWCs) provide you, as the person responsible for the safety of an electrical installation, with a declaration that the new installation, or alteration or addition, is safe to use at the time it was put into service.

Keeping hold of these certificates also provides a basis for any further inspection and testing, as they can help save on costly exploratory work which might otherwise be needed in future. Additionally, in the event of a claim that injury or fire was caused by an electrical installation, certificates are documentary evidence which help show that the installation had been installed to a satisfactory standard of safety.

The EIC will indicate whether the electrical work that has been carried out is:

New – where the whole installation has been installed as new, if a complete rewire has been carried out.

Addition – applies if an existing installation has been modified by adding one or more new circuits.

Alteration – applies where one or more existing circuits have been modified or extended (for example to add a socket), or items such as a consumer unit (fusebox) and switching equipment have been replaced.

An EIC must be issued for all new electrical installations. It may also be required for an alteration or addition to the installation – depending upon whether or not a new circuit has been installed. Where an alteration or addition is carried out but does not include a new circuit, a MEIWC or an EIC may be used.

Can I Give Feedback On Your Service?

We actively seek customer feedback. If we have recently carried out work for you, we would be grateful for any feedback on the service we provided. You can give us feedback online here.

Health & Safety in your home

We appreciate your home and therefore we try our best to keep it safe and clean throughout our work. Also, our Health & Safety Policy on Electrical Procedures are available here.

We are happy to discuss your requirements on 015 3648 3348 or fill out our online form. We aim to provide a professional and efficient service from the initial job enquiry to job completion.